CRM-Map API Terms and Conditions


CRM-Map API Terms and Conditions

CRM-MAP API LICENSE AGREEMENT

This is a legal agreement (the “Agreement”) between the you and, if applicable, your company, organization or other legal entity for whom you have authority to enter into this Agreement (“Developer”) and Accede Holdings Pty Ltd owners of  (“CRM-Map”), for use of certain of CRM-Map’s Application Programming Interfaces (“APIs”) that enable Developer to provide additional functionality for users of CRM-Map products or to integrate access to certain CRM-Map products into Developer’s product offerings. By clicking “I agree to the terms of service,” or otherwise accessing the APIs, Developer indicates its acceptance of this Agreement.

Last revised May 2018

CONTENTS:

  1. Enabling Access; Developer Obligations
  2. License; Restrictions
  3. Non-Exclusivity
  4. Indemnification; Limitation of Liability; Disclaimer
  5. Term; Termination
  6. Restricted Persons; Export of Products or Technical Data
  7. Miscellaneous

1. Enabling Access; Developer Obligations.

1.1 Offering Integration; API Documentation. During the term of this Agreement, Developer may use the APIs to provide capabilities or integrations that leverage one or more the CRM-Map products available at www.crm-map.com (the “CRM-Map Products”) into additional functionality, products, websites and/or services that are offered by Developer (the “Offerings”), subject to the terms and conditions of this Agreement. CRM-Map may make available to Developer the CRM-Map API and any corresponding reference materials (including API documentation, wrapper libraries, sample code and API updates and changes) and source code, which may be amended or revised by CRM-Map at any time (the “CRM-Map API Documentation”), for use for such purposes during the term of this Agreement.

1.2.  Developer Information; Consent to Contact.  Developer shall provide CRM-Map with Developer’s contact information and hereby consents to CRM-Map sharing such information with any User (defined below) or prospective User of the Offering.  Developer shall update the contact information, as needed, such that CRM-Map always has current contact information for the Developer and the Offering.  By entering into this Agreement, Developer consents to receiving phone calls, emails, texts or any other type of messages from CRM-Map to inform it of changes or additions to the CRM-Map Products, this Agreement, the APIs or the API Documentation and any other matter related to the foregoing and for general marketing purposes (Developer may unsubscribe from marketing messages at any time, but not transactional messages).  CRM-Map may, but is not obligated to, monitor or record any telephone conversations and chat texts for quality control purposes, for purposes of training employees and for CRM-Map’s own protection.

1.3 User Terms and Conditions. Developer acknowledges and agrees that users of the Offerings (“Users”) must be CRM-Map account holders for a CRM-Map Product in order to access and use such CRM-Map Product through the Offerings. Developer further acknowledges and agrees that all Users’ access and use of the CRM-Map Products is subject, in all respects, to the User Agreements.  Developer hereby agrees to either: (i) require all Users to agree to the User Agreements prior to permitting such users to access the CRM-Map Products through the Offerings; or (ii) only provide access to CRM-Map Products in a manner that requires Users to register with CRM-Map directly and accept the User Agreements. Developer further agrees that, to the extent Developer uses the CRM-Map Products on its own behalf or on behalf of its customers, Developer’s use shall be subject to the User Agreements in all respects.  Developer agrees that it may use the APIs to add or update only customers that have been obtained by the User using permission-based standards that meet standards described in the User Agreements.  The “User Agreements” are defined as CRM-Map’s Web Site and Products Terms and Conditions of Use, Privacy Statement, Anti-Spam Policy, and any other acceptable use policy, content restrictions, user agreements, and other terms and conditions governing use of the CRM-Map Products, generally available through the CRM-Map websites, as each of the foregoing may be amended by CRM-Map from time to time in its sole discretion.

1.4 Privacy Policy; Customer Accounts. Developer represents, warrants and covenants that, in its operation of the Offerings, it will maintain and comply with a privacy policy that complies with applicable law and that accurately discloses how Developer collects, uses, stores, and discloses data provided by Users and third parties.  Developer will post its privacy policy in the Offerings.  Further, if Developer has any login, customer or other account information relating to a User’s account with CRM-Map, Developer shall only use such information for the purposes expressly authorized by the applicable User.

1.5 Responsibility for Offerings. Developer is solely responsible for the Offerings and CRM-Map shall have no liability or obligations with respect to the same (including support obligations).  Developer represents, warrants and covenants that Developer has and will at all times maintain the right to provide all Offerings provided by Developer hereunder and that the Offerings (and any other materials provided to CRM-Map or Users) do not infringe the intellectual property or other rights of any third parties or contain viruses, worms, malware or any other harmful scripts or code.  Developer agrees to provide support for its Offerings.  Developer shall ensure that all Offerings that access the CRM-Map Products comply with all applicable laws and regulations.  Developer agrees to place the following notice prominently in the Offering:  “This product uses the CRM-Map API but is not endorsed or certified by CRM-Map.”

1.6 Fees. The APIs are currently provided for free, but CRM-Map reserves the right to charge for the APIs in the future.  If CRM-Map does charge a fee for the use of the APIs or any developer tools and features, Developer does not have any obligation to continue using the APIs.

2. Licenses; Restrictions.

2.1 License. CRM-Map hereby grants to Developer a revocable, non-exclusive, non-transferable, limited  license to use and integrate the APIs into the Offering for the sole purpose of developing the integration to the Offering and allowing access to the CRM-Map Products via the Offering. Once integrated into the Offering, access to the APIs may then be distributed to the Users as an integrated part of the Offering.

2.2 Responsibilities; Restrictions. Developer shall implement the APIs in accordance with the CRM-Map API Documentation.  Developer may not access the APIs if Developer is a competitor of CRM-Map, as determined by CRM-Map in its reasonable discretion, or to replicate or attempt to replicate the essential user experience of the CRM-Map Products.  Except as expressly provided herein, Developer has no other right to install, integrate, use, reproduce, sublicense or distribute APIs. Developer shall not: (i) modify, reverse engineer, decompile, or otherwise alter or attempt to gain access to the APIs or the CRM-Map Products in a manner not in accordance with this Agreement, (ii) use or enable its customers to use the APIs for the purposes of testing or comparison of CRM-Map Products or for any purpose competitive with CRM-Map Products, or (iii) perform bulk operations with APIs that are designed for single contact operations or perform single contact operations with APIs that are designed for performing bulk operations. Developer agrees to protect the security and confidentiality of any credentials and API keys disclosed by CRM-Map hereunder.

2.3 Ownership; No Other Licenses. The APIs contained in the Offering shall remain the sole and exclusive intellectual property of CRM-Map and Developer shall reasonably assist CRM-Map in protecting such ownership. No other licenses or rights in any of CRM-Map’s intellectual property rights are granted hereunder. For example and without limitation, no rights are granted to use CRM-Map’s logos or trademarks; provided, however that Developer may refer to the names of the CRM-Map Products solely for the purpose of describing the Offering.

2.4 Right to Developer’s Ideas, Logo and Name. Developer hereby grants to CRM-Map a non-exclusive, royalty-free, irrevocable, perpetual license (i) to use any ideas that CRM-Map learns from observing Developer’s Offerings or other use of the APIs or any feedback provided by Developer and (ii) to use Developer’s name and logo for the purpose of disclosing that Developer is providing Offerings using the APIs and for promotion of the availability of the APIs.

3. Non-Exclusivity. Developer acknowledges that Developer’s right to use and demonstrate the CRM-Map Products hereunder is non-exclusive, and that CRM-Map reserves the right to sell and distribute any of its services to any customers in the world, and to appoint any third party to do so, without giving Developer notice thereof and without incurring any liability to Developer therefore. CRM-Map reserves the right to develop and extend its products and capabilities without regard to whether those products compete with or invalidate any Developer Offering.  Unless otherwise mutually agreed by the parties, CRM-Map may contact directly any User for the purpose of marketing and selling the CRM-Map Products. Unless otherwise mutually agreed by the Parties, in the event that such User elects to purchase the CRM-Map Products, CRM-Map shall have no obligation to Developer with respect to such transaction.

4. Indemnification; Limitation of Liability; Disclaimer.

4.1 Indemnification. Developer shall defend, indemnify and hold CRM-Map and its underlying service providers, business partners, third-party suppliers and providers, members of its network, account providers, licensors, officers, directors, employees, distributors and agents harmless from and against any lawsuit, claim, damage, liability, or expense (including reasonable attorneys’ fees) incurred by CRM-Map as a result of any third-party claim against CRM-Map resulting from or relating to the Offering, Developer’s use of the APIs, CRM-Map’s use of the Developer’s marks, the content on Developer’s website, Developer’s unauthorized marketing, promotion, use or distribution of the CRM-Map Products, Developer’s failure to abide by the applicable terms of any User Agreement, Developer’s breach of this Agreement, or the infringement or misappropriation of any patent, copyright, trademark, or other intellectual property right of any third party.

4.2  Limitation of Liability.  EXCEPT WITH RESPECT TO DEATH OR PERSONAL INJURY DUE TO THE NEGLIGENCE OF CRM-MAP, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL CRM-MAP OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, THIRD PARTY SUPPLIERS AND PROVIDERS AND MEMBERS OF ITS NETWORK, ACCOUNT PROVIDERS, LICENSORS, OFFICERS, DIRECTORS, EMPLOYEES, DISTRIBUTORS OR AGENTS (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS “CRM-MAP”) BE LIABLE TO DEVELOPER OR ANY OTHER PERSON FOR ANY MONEY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES, EVEN IF CRM-MAP SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY, AND REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE MAXIMUM AGGREGATE LIABILITY OF CRM-MAP TO DEVELOPER ARISING IN CONNECTION WITH THIS AGREEMENT SHALL BE LIMITED TO $100.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY.

Developer agrees that CRM-Map has made the APIs available and entered into this Agreement in reliance upon the disclaimers of warranty and the limitations of liability set forth herein, that they reflect an allocation of risk between the parties (including the risk that a contract remedy may fail of its essential purpose and cause consequential loss), and that they form an essential basis of the bargain between the parties.

4.3 Disclaimer.  DEVELOPER EXPRESSLY AGREES THAT THE APIS AND THE CRM-MAP PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE APIS OR THE CRM-MAP PRODUCTS AND ANY RELIANCE BY DEVELOPER UPON THE APIS OR THE CRM-MAP PRODUCTS, INCLUDING ANY ACTION TAKEN BY DEVELOPER BECAUSE OF SUCH USE OR RELIANCE, IS AT DEVELOPER’S SOLE RISK. CRM-MAP DOES NOT WARRANT THAT THE USE OF THE APIS OR THE CRM-MAP PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES CRM-MAP MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SAME. CRM-MAP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. NO STATEMENT OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CRM-MAP IN ANY MEANS OR FASHION SHALL CREATE ANY WARRANTY NOT EXPRESSLY AND EXPLICITLY SET FORTH IN THIS AGREEMENT.  CRM-MAP MAY MODIFY OR TERMINATE OR RESTRICT ACCESS TO THE APIS AT ANY TIME WITHOUT NOTICE.

CRM-MAP SHALL HAVE NO LIABILITY OF ANY NATURE WHATSOEVER FOR DEVELOPER’S COMPLIANCE WITH OR BREACH OF ANY LICENSE OR TERMS AND CONDITIONS OF ANY THIRD PARTIES OR THIRD PARTY SERVICES.

NO CLAIM MAY BE ASSERTED BY DEVELOPER AGAINST CRM-MAP MORE THAN 12 MONTHS AFTER THE DATE OF THE CAUSE OF ACTION UNDERLYING SUCH CLAIM. DEVELOPER’S SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE OR NONPERFORMANCE OF THE APIS OR THE PRODUCTS SHALL BE FOR CRM-MAP TO USE COMMERCIALLY REASONABLE EFFORTS TO ADJUST OR REPAIR THE APIS OR THE PRODUCTS.

DEVELOPER HEREBY WAIVES CALIFORNIA CIVIL CODE SECTION 1542 (IF DEVELOPER IS A CALIFORNIA RESIDENT), AND ANY SIMILAR PROVISION IN ANY OTHER JURISDICTION (IF DEVELOPER IS A RESIDENT OF SUCH JURISDICTION).

5. Term; Termination.Developer may terminate this Agreement at any time by ceasing to provide Offerings and sending a confirmatory e-mail to the Web Services Coordinator (developer@crm-map.com). CRM-Map may terminate this Agreement and/or disable Developer’s ability to provide Offerings via the APIs, in each case at any time with or without cause, and with or without notice.  CRM-Map shall have no liability to Developer or any third party because of such termination or action.  This Agreement terminates automatically if Developer breaches any term of this Agreement. The following provisions shall survive expiration or termination of this Agreement: Sections 1 (Enabling Access; Developer Obligations), 3 (Non-Exclusivity), 4 (Indemnification; Limitation of Liability; Disclaimer), 5 (Term; Termination) and 7 (Miscellaneous).

6. Restricted Persons; Export of Products or Technical Data. Developer hereby warrants that Developer is not a Restricted Person. For purposes of this Agreement, Developer is a Restricted Person if Developer or any officer, director, or controlling shareholder of Developer is (i) a national of or an entity existing under the laws of any country with which U.S. persons are prohibited from engaging in transactions, as may be determined from time to time by the U.S. Treasury Department; (ii) designated as a Specially Designated National or institution of primary money laundering concern by the U.S.  Treasury Department; (iii) listed on the Denied Persons List or Entity List by the U.S. Commerce Department; (iv) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute  without a U.S. Government license; or (v) owned, controlled, or acting on behalf of a Restricted Person.

If Developer becomes a Restricted Person during the term of this Agreement, Developer shall notify CRM-Map (enquires@crm-map.com) within twenty-four (24) hours, and CRM-Map shall have the right to terminate any further obligations to Developer, effective immediately and with no further liability to Developer, but without prejudice to Developer’s outstanding obligations to CRM-Map.  Developer agrees that Developer shall not utilize the Products to conduct or facilitate any transaction with any Restricted Person, except as may be expressly authorized in advance in writing by the U.S. Government. Developer may not remove or export from the United States or allow the export or re-export of the Products, or any direct product thereof, including technical data, in violation of any restrictions, laws, or regulations of the United States or any other applicable country.

7. Miscellaneous 

7.1 Full Force and Effect.  If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.

7.2 Entire Agreement. CRM-Map and Developer agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and that this Agreement may be amended from time to time by CRM-Map with or without advance notice to Developer. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy.   In the event of any inconsistency between this Agreement and the User Agreements, this Agreement controls.

7.3 Assignment.  Developer may not assign any of its rights hereunder. CRM-Map may assign all rights to any other individual or entity in its sole discretion.

7.4 Further Assurances.  Developer agrees to execute any and all documents and take any other actions reasonably required to effectuate the purposes of this Agreement.

7.5 Third Party Beneficiaries.  CRM-Map’s underlying service providers, business partners, third-party suppliers and providers, members of its network, account providers, licensors, officers, directors, employees, distributors and agents are expressly made third party beneficiaries of this Agreement.  Except as set forth in the immediately preceding sentence, nothing express or implied in this Agreement is intended to confer, nor shall anything herein confer, upon any person other than the parties and the respective permitted successors or assigns of the parties, any rights, remedies, obligations or liabilities whatsoever.

7.6 Titles.  The titles of the paragraphs of this Agreement are for convenience only and have no legal or contractual effect. 

7.7 No Agency.  Except as expressly set forth herein, no agency, partnership, joint venture, or employment is created as a result of this Agreement, and Developer does not have any authority of any kind to bind CRM-Map in any respect whatsoever.

7.8 Attorney Fees.  In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover its costs and attorneys’ fees.

7.9 Authority.  Developer represents that Developer has the full power, capacity and authority to accept this Agreement.  If Developer is accepting on behalf of its employer or another entity, Developer represents that it has full legal authority to bind its employer or such entity to this Agreement.

7.10 Governing Law and Legal Actions.  This Agreement shall be governed by the laws of South Australia, and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise, shall likewise be governed by the laws South Australia, in each case, without regard to its choice or law or conflict of laws provisions. All legal actions in connection with this Agreement shall be brought in the state or federal courts located in Adelaide, South Australia.

7.11 Notices. Developer agrees that CRM-Map may provide notice to Developer by emailing such notice to the email address listed by Developer during Developer’s registration.  Such notice shall be considered to be received by Developer within 24 hours of the time it is emailed to Developer unless CRM-Map received notice that it was not delivered.  Any notice to CRM-Map must be sent by postal mail to:  Accede Holdings Pty Ltd., Attention:  General Counsel, PO Box 3082 Port Adelaide, South Australia 5015

7.12 Equitable Relief. Developer agrees that any violation or threatened violation of this Agreement may cause irreparable injury to CRM-Map, entitling CRM-Map to obtain injunctive or other equitable relief in addition to all legal remedies.

7.13 Credits. Credits are non-refundable if not all used.